Live Operational ScreensWhat Clients See in Real Time

See what your clients will see.

Walk through the exact screens your supervisors use daily and the client portal they log into to verify your service. Every surface shown is live Arcova — not a mock-up.

Stop 1

Operations Dashboard

01
Open dashboardIn-app route

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Path

/dashboard

Primary Role

Owners, Ops Directors, Supervisors

What You Do Here

Know exactly what is happening across all your sites right now — which shifts are covered, which officers are on post, and where your revenue stands. No calls to supervisors to get a status update.

Features

  • Live shift progress bar with unfilled, call-off, and late-arrival issue counts
  • Real-time officer location map for all active assignments
  • Financial snapshot with revenue, billing status, and expiring contracts

Automation Hook

Coverage counts and issue flags update as assignment and check-in events change state.

Permissions

Scheduling, billing, and employee sections each require separate access grants — the view adapts to role.

Stop 2

Scheduling Command Center

02
Open command centerIn-app route

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Path

/scheduling/command-center

Primary Role

Scheduling Coordinators and Dispatch Leads

What You Do Here

Build, publish, and manage your shift schedule from a full swimlane view with call-off handling built in.

Features

  • Swimlane calendar per guard with color-coded draft, published, and unfilled shift states
  • Shift detail drawer with assignments, call-off tracking, and replacement workflow
  • Bulk create, publish, and edit across single, recurring, and grouped shifts

Automation Hook

Coverage percentage recalculates on every assignment change; call-off replacements are tracked through a status workflow.

Permissions

Create, edit, delete, and call-off actions are each separately gated by role.

Stop 3

Command Messaging

03
Open messagingIn-app route

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Path

/messaging

Primary Role

All staff — employees, supervisors, and command

What You Do Here

Direct and group conversations in a real-time feed built for shift teams.

Features

  • Direct and group conversations with unread tracking, pin, and mute controls
  • Real-time delivery with typing indicators, read receipts, and reply-to threads
  • Message editing, deletion, and saved message templates for common responses

Automation Hook

Unread counts update in real time as messages arrive; delivery is confirmed per recipient.

Permissions

Conversation access is scoped to participants; group admins control who can add or remove members.

Stop 4

Officer Web App

04
Browser login is tenant subdomain basedPreview stop

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Path

Secure browser login

Primary Role

Field Officers and Guards

What You Do Here

Clock in, manage dispatch, run patrol checkpoints, and submit reports in a secure browser session that respects officers' privacy on personal phones.

Features

  • GPS-tracked clock in/out with break tracking tied to your active assignment
  • Dispatch queue with context-aware next-action prompts in the browser for each shift type
  • Incident and daily report submission with fast browser forms and photo upload from the field

Automation Hook

Shift and break status update automatically; reports and dispatch actions feed back to command in real time.

Permissions

Clock events, reports, and dispatch items stay scoped to the logged-in officer and their active assignments inside a secure browser session.

Stop 5

Client Portal

05
Open client portalIn-app route

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Path

/client/client-portal

Primary Role

Client Organizations and Account Contacts

What You Do Here

The fastest way to keep a contract is to show clients what your guards are doing before they ask. The client portal gives them verified patrol logs, incident records, and activity reports — updated automatically from field operations.

Features

  • Organization and site-level dashboards with coverage rate and patrol compliance metrics
  • Incident and activity report feed scoped to each client's sites
  • Invoice history, payment management, and shared document library

Automation Hook

Dashboard stats and activity feed reflect live operational records — no manual export needed.

Permissions

Access is scoped per organization and site; service type (guard vs. patrol) controls which metrics appear.